Refund Policy

Refund Policy

At Bill Buddy, we are committed to providing smooth and secure financial transactions. We understand there may be occasions when a refund is needed. Our Refund Policy explains the conditions under which refunds are processed, ensuring clarity and transparency.

Eligibility for Refunds
Refunds apply in these situations:

  • Failed Transactions: If a transaction fails due to technical issues, and the amount is debited from your account.
  • Duplicate Transactions: If a payment is processed multiple times for the same service.
  • Unauthorized Transactions: If a transaction is proven to be unauthorized or fraudulent.

Refund Request Process

  • Contact Support:
    Reach out to our customer support at support@billbuddy.live or through the app’s help section. Provide transaction details such as transaction ID, date, amount, and the reason for your refund request.
  • Verification:
    Our team will review and validate your request, which may involve confirming details with the payment partner or service provider.
  • Processing Time:
    Once verified, eligible refunds will be processed within 15-20 working days. However, there may be delays depending on bank or payment gateway processing times.

Non-Refundable Cases
Refunds are not available in the following circumstances:

  • Transactions completed successfully where the service or product has been availed.
  • Errors caused by incorrect details provided by the user (e.g., wrong account number or billing information).
  • Requests submitted more than 30 days after the transaction date.

Refund Method
Refunds will be credited back to the original payment method used, whether it’s your bank account or card.

Need Help?
For assistance or queries regarding refunds, feel free to contact us:
Email: support@billbuddy.live

We are dedicated to making your experience with Bill Buddy smooth, secure, and reliable.